Product Warranty Instructions

Product Name:Thinkkeen AI MOUSE
Warranty Period: One year
Effective Date: From the date of product receipt
Issued By: Thinkkeen

 

1. Warranty Coverage

We commit to providing warranty services if the product has manufacturing defects or quality issues under normal usage conditions after purchase. The following issues can be repaired, replaced, or refunded within the warranty period:

  • Material Defects: Functional damage or failure to work properly due to material issues.
  • Manufacturing Defects: Design or manufacturing issues that occur during production, preventing the product from functioning as expected.
  • Functional Failures: Failures occurring during normal use, such as battery failure, display issues, etc.

 

2. Exclusions

The following situations are not covered by the warranty:

  • User Damage: Damage caused by improper use, dropping, impact, or other human factors.
  • Normal Wear and Tear: Normal wear, fading, scratches, etc., from prolonged use.
  • Unauthorized Repairs: Repairs or modifications made by unauthorized parties.
  • Force Majeure: Damage caused by natural disasters (such as floods, earthquakes, fires) or other uncontrollable external factors.

 

3. Warranty Period

The warranty period for this product is One year from the date of purchase. If a quality issue covered under the warranty occurs during this period, consumers can apply for warranty service as described below.

 

4. How to Claim Warranty

4.1 Application Conditions:

  • A proof of purchase (such as an invoice or receipt) is required for warranty service. Please keep your purchase record safe.
  • The product must be returned with its complete packaging and accessories (e.g., power adapters, manuals, etc.).

4.2 Application Process:

  • Contact our Customer Service Team: info@thinkkeenai.com
  • Provide your purchase information, a description of the issue, and product photos/videos to help us better understand the quality problem.
  • Our customer service team will confirm whether the product meets the warranty conditions and provide repair, replacement, or return services.

4.3 Repair/Replacement/Refund:

  • Repair: If the product has a quality issue and is repairable, we will repair it free of charge within the warranty period.
  • Replacement: If the product is unrepairable or the cost of repair exceeds the cost of replacement, we will provide a replacement of the same model.
  • Refund: If the product cannot be repaired or replaced and meets the warranty conditions, we will process a full refund.

 

5. Warranty Transferability

This product warranty is only valid for the original purchaser and is non-transferable to third parties.

 

6. Limitation of Liability

Except as otherwise required by law, the company assumes limited liability for any quality issues during the warranty period. We are not responsible for any indirect losses or damages.

 

7. Contact Information

For more warranty information or to apply for warranty services, please contact:

  • Customer Service Email: info@thinkkeenai.com
  • Customer Service Hours: Monday to Friday 8am to 6pm, excluding public holidays

8. Important Notes

Please keep your proof of purchase to ensure the warranty is valid.