Informativa sui rimborsi
Product Name：Thinkkeen AI MOUSE
Return Period：30 Days
Applicable Products：Products purchased through official channels.
1.Policy Overview
To ensure your shopping experience, we offer a flexible return policy. If you are not satisfied with your purchase or find that the product does not match the description, you can return the product within 30 Days.
2. Return Conditions
Please ensure the following conditions are met before requesting a return:
Product Condition：The product must be unused and in its original packaging with all accessories (e.g., manuals, gifts, tags, etc.) intact.
No Signs of Use：The product must not have any signs of use, washing, or damage.
Return Request Deadline：Return requests must be made within 30 Days from the date of purchase. Returns outside of this period will not be accepted.
Proof of Purchase：Proof of purchase (e.g., invoice, receipt, or order number) must be provided to process the return.
3. How to Request a Return
3.1 Contact Customer Service：
Please contact our customer service team within the return period and provide your order information and reason for return:
- Customer Service Email: info@thinkkeenai.com
- Customer Service Hours: Monday to Friday 7:00 AM to 5:00 PM, excluding public holidays
3.2 Submit a Return Request：
- Order number and purchase date
- Product name, quantity, and issue description
- Product photos or videos (if necessary)
3.3 Confirm Return：
After receiving your return request, our customer service team will review it within [1-3 business days] and confirm if it meets the return conditions. If approved, we will provide you with the return address and further instructions.
4. Return Process
4.1 Return Shipping：
Please return the product, original packaging, and all accompanying accessories (e.g., manuals, gifts) to the address provided by customer service. Ensure the product is securely packaged to avoid damage during return shipping.
1) Return Shipping Fees：
- Ifthe return is due to product issues (e.g., damage, quality defects, or misrepresentation), we will cover the return shipping costs.
- If the return is due to personal reasons (e.g., dislike, incorrect size), the return shipping costs will be borne by the customer.
2) Return Processing：
After receiving the returned product, we will inspect it within [3-7 business days] and confirm the return request. If the product meets the return conditions, we will process a refund or exchange. Refunds will be issued to the original payment method.
5. Refund Policy
5.1 Refund Processing Time
Once the return is approved, the refund will be processed within 3-7 business days. The funds will be returned to the original payment method used for the purchase.
5.2 Refund Amount
The refund amount will be the purchase price of the product, excluding shipping fees (unless the product has a quality issue).
5.3 Refund Method
Refunds will be issued to the original payment method used during the transaction. If the payment was made via credit card, the refund will be credited back to the same card. If the payment was made through other methods, the refund will be processed accordingly.
6. Return Restrictions
The following conditions do not qualify for return:
The product is beyond the return period, and returns will not be accepted after 30 Days.
The product has obvious signs of use, damage, or is non-resalable.
The product is missing original packaging, accessories, or gifts.
7. Contact Information
For any return-related questions or concerns, please feel free to contact our customer service team. We are here to assist you.
- Customer Service Email: info@thinkkeenai.com
- Customer Service Hours: Monday to Friday 7:00 AM to 5:00 PM, excluding public holidays
8.Important Notes
8.1 Please ensure the product and all accessories, including original packaging, are securely packed when returning.
8.2 The returned product must be in new, unused condition, or we may not be able to process your return.
8.3 If you have any questions, feel free to contact our customer service team. We will do our best to assist you.